Customer Solution Provider (Hausa)
Job Summary:
Our client is seeking a friendly, articulate, and customer-focused Customer Solution Provider who is fluent in Hausa. The ideal candidate will handle customer inquiries, resolve complaints, onboard new users, and ensure customers enjoy a smooth experience. This role is crucial in building trust with customers across different regions and cultures.
Key Responsibilities:
Customer Engagement & Support
- Respond promptly to customer inquiries via phone, and all other communication channels.
- Communicate effectively in Hausa to serve customers from diverse backgrounds.
- Educate customers about client’s financial products, services, and procedures. Onboarding & Retention
- Assist with registration and onboarding of new customers, ensuring all details are captured correctly.
- Follow up with users to ensure smooth experience and encourage long-term engagement.
- Build trust and rapport with new and existing users, especially from Hausa-speaking communities.
Issue Resolution
- Handle customer complaints professionally and provide timely solutions or escalate when needed.
- Track and report recurring issues or feedback to improve service delivery. Documentation & Reporting
- Maintain accurate records of customer interactions using internal systems.
- Prepare daily/weekly reports on customer issues, trends, and resolutions.
Team Collaboration
- Work closely with other customer-experienced staff to ensure consistency in delivery service.
- Provide cultural/language support for marketing, outreach, and feedback campaigns targeted at Hausa speaking users.
Requirements:
- Minimum of HND, or B.Sc. in any discipline.
- Not above 30 years old
- Must have completed NYSC or have exemption certificate.
- Fluent in Hausa (spoken is required; written is an advantage).
- 2–3 years of prior experience in customer service or client-facing roles is preferred.
- Strong interpersonal, communication, and conflict-resolution skills.
- Patient, empathetic, and passionate about customer satisfaction.
- Comfortable using spreadsheets, and basic digital tools.
Key Attributes:
- Friendly and warm personality
- Culturally sensitive and respectful
- Excellent listener and communicator
- Reliable, accountable, and detail-oriented
Remuneration:
- Competitive salary
- HMO, Pension, 13th Month
- Opportunity to serve and grow with a fast-expanding financial brand
- Training and development opportunities
Method of Application
Interested and qualified candidates should forward their CV to: jobs@igpl.com.ng using the position as subject of email.
